Career Detail

Job Description :

The ideal candidate will be a team player with a skillset that ranges from basic system health checks and functionality evaluation, supporting executive level meetings and assisting with periodic broadcast level engagements. Successful team members will have ambition to learn new technologies, develop and optimize processes in a team setting and grow professionally into possible design or leadership roles.

Responsibilities :

• Physically and virtually verify conference room functionality regularly. Verify conference room technology is functioning as expected by performing physical inspection of the equipment and regular review of reporting available from software monitoring tools.
• Technical troubleshooting and diagnostics. Troubleshoot system anomalies using standardized approach and develop documentation to share with the team.
• Assist with hardware replacement and device software configuration.
• Provide constructive feedback to the management team that positively contributes to ongoing process creation and refinement.
• Manage and respond to issues reported by client teams through the ticketing system to meet the contracted Service Level Agreements (SLAs).
• Assist Engineering and BSI in defining and testing new AV design concepts and deployments using lessons learned from support cases.
• Coordinating with events, communications and executive support teams to deliver white-glove service to end user client teams.

Qualifications :

• High School diploma/GED and 2-5 years of experience providing technical support
• Proficient in Microsoft Office, specifically Microsoft Teams
• Customer service mindset
• Experience with Crestron, QSC and Shure products
• Avixa CTS certification is a plus

Physical Demands/Work Environment :

• Ability to sit, stand, stoop or bend for extended periods of time
• Periodic extended instances of walking throughout the campus to support meetings, sweeps and events
• Periodic off hours event support – pre-arranged and communicated
• Office related tasks may require prolonged sitting/standing